KANAK - Freelance Consultant
Experienced Consultant for ICT Infrastructure, CRM, ERP and Sales Growth
“Optimising systems. Empowering Decisions”
I have successfully led projects and operations at organizations including Redington, CMS, Chipsoft, Wireworks,
and Entab Infotech. My portfolio includes the end-to-end delivery of complex IT infrastructure projects for
multinational clients across India, consistently meeting rigorous quality benchmarks and timelines. I’ve also
overseen service centre and branch operations, driven CRM training and implementation, and led campus
recruitment initiatives.
About me
Kanagaraj Singaravelu (Professionally known as Kanak)
With over 35 years of cross-functional experience, I bring a unique blend of technical depth and commercial
acumen to every engagement. My career began as a Sales Executive in an IT startup, where I worked closely
with leadership to build the organization from the ground up. Since then, I’ve held strategic roles across sales,
operations, and service delivery—specializing in IT solutions, infrastructure projects, and managed services.
Today, I offer on-demand consulting to startups and mid-sized IT firms—helping them enhance reliability,
reduce operational costs, and scale service delivery. My broad-based expertise enables me to optimize
systems and processes, foster high-performance teams, and empower organizations to make confident, data-
driven decision for sustainable growth.
Log in to my Linked in profile to know more about me professionally
Project Management Consulting
Planning, scheduling, risk control, cross-site coordination, and vendor
management for network and system integration projects.
IT Service Operations & Service Management
SCS/AMC management, support model design, SLA monitoring, and
performance improvement.
Core Services
CRM Administration & Training (ZOHO)
Implementation, customisation, workflows, dashboards, and role-based
user training
Business Development & Sales Enablement
Sales process design, lead conversion, account growth, and client
retention strategies. Sales performance review, counselling
Training & Mentorship
Workshops, upskilling programs, and on-demand coaching for technical
and sales teams.
Managerial Support
Branch operations, process improvement and monitoring
.
Associations
How I Add Value
With overall 35 years of cross functional expertise in different role I can add
value with optimising the systems, process and empower team to take right
decisions
Proven delivery: IT infrastructure projects across India and can help in
managing the project planning and delivery
Results-focused: Service delivery with measurable improvements in
uptime, response times, resource utilisation, and revenue retention.
People and process: Recruitment assistance, team upskilling, and
performance coaching
End-to-end support: hands-on CRM implementation through
post-implementation guidance.
Flexible engagement models: Available as retainer, short-term project
lead, or hourly advisory
Contact
Project Management Monitoring the project cycle and progress
Operations Optimization: 6–12-week audit plus implementation plan
to lower cost and improve SLA compliance.
CRM Accelerator ZOHO setup, workflows, dashboards, and two
focused training sessions.
Sales Team Management: Tailored packages for specific client needs
Custom Engagements: Tailored packages for specific client needs.
Service Engagement Model
The engagement and service offering is tailored as per the client requirement.
Please do contact me to explore the areas where we can work together
Mobile/WhatsApp: +91 8800988186 Email :
kanak@consultkanak.com
URL: www.consultkanak.com
